Privacy Policy
Contact Information
Dual Play
4738 Convergence Street
Tech Triangle, Raleigh, NC 27601
Phone: +1 (919) 573-8246
Email: info@dual-play.com
At Dual Play, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website or use our services. We are committed to transparency about our data practices and ensuring you understand your rights regarding your personal information.
Last updated: November 12, 2025
Information We Collect
Information You Provide Directly
We collect information that you voluntarily provide when you interact with our website:
- Contact information including name, email address, and phone number when you fill out forms
- Project details and messages you submit through our contact forms
- Any other information you choose to provide when communicating with us
Information Collected Automatically
When you visit our website, we automatically collect certain technical information:
- Browser type, operating system, and device information
- IP address and approximate geographic location
- Pages visited, time spent on pages, and navigation patterns
- Referral source and exit pages
- Date and time of your visit
Cookies and Similar Technologies
We use cookies and similar tracking technologies to enhance your experience. These include:
- Essential cookies for website functionality
- Analytics cookies to understand site usage
- Preference cookies to remember your settings
- Advertising cookies for marketing purposes (with your consent)
For more details about our cookie practices, please visit our Cookie Policy.
How We Use Your Information
We use the information we collect for several legitimate business purposes:
Service Delivery and Communication
- Responding to your inquiries and providing customer support
- Processing and fulfilling service requests
- Communicating about projects, services, and updates
- Sending administrative information and service notifications
Website Improvement and Analytics
- Analyzing website usage patterns to improve functionality
- Understanding user preferences and behavior
- Testing new features and optimizing user experience
- Identifying and fixing technical issues
Marketing and Business Development
- Sending marketing communications about our services (with your consent)
- Personalizing content and advertising based on your interests
- Conducting market research and gathering feedback
- Developing new services and features
Legal and Security
- Complying with legal obligations and regulations
- Protecting against fraud and unauthorized access
- Enforcing our terms and policies
- Resolving disputes and enforcing agreements
Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Consent: When you have given us explicit permission to use your information for specific purposes, such as marketing communications or certain types of cookies
- Contract Performance: When processing is necessary to fulfill our contractual obligations to you or to take steps at your request before entering into a contract
- Legitimate Interests: When we have a legitimate business interest in processing your information, such as improving our services, preventing fraud, or conducting analytics
- Legal Obligations: When we are required by law to process your information
How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our website and delivering services. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your data. Examples include:
- Web hosting and infrastructure providers
- Email service providers
- Analytics platforms
- Payment processors (if applicable)
Legal Requirements
We may disclose your information if required by law or in response to valid legal processes, such as:
- Complying with court orders or subpoenas
- Responding to government or regulatory requests
- Protecting our rights, property, or safety
- Investigating potential violations of our terms
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and inform you of choices you may have regarding your information.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:
- The nature of the information collected
- The purpose for which it was collected
- Legal or regulatory requirements
- Legitimate business needs
When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:
- Encryption of data in transit using industry-standard protocols
- Secure storage systems with restricted access controls
- Regular security assessments and updates
- Employee training on data protection practices
- Monitoring for suspicious activity and potential breaches
While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we continuously work to maintain the highest level of protection possible.
In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law.
Your Privacy Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
Right to Access
Request a copy of the personal information we hold about you
Right to Rectification
Request correction of inaccurate or incomplete information
Right to Erasure
Request deletion of your personal information under certain conditions
Right to Data Portability
Receive your data in a structured, machine-readable format
Right to Object
Object to certain types of processing, including marketing
Right to Restrict Processing
Request limitation on how we use your information
To exercise any of these rights, please contact us using the information provided at the top of this page. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- Avoid filling out contact forms, account registrations, or any data-submitting features
- Disable cookies through your browser settings (see our Cookie Policy for more details)
- Contact us directly to request the deletion of any previously shared personal data
- Opt out of marketing communications by using unsubscribe links in our emails
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly and in accordance with applicable privacy laws.
Please note that certain information may need to be retained for legal or legitimate business purposes even after you request deletion.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete such information as soon as possible.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction.
When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable law. These safeguards may include:
- Standard contractual clauses approved by relevant authorities
- Privacy Shield certification (where applicable)
- Adequacy decisions by relevant data protection authorities
- Other legally recognized transfer mechanisms
Third-Party Links
Our website may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
This Privacy Policy applies only to information collected by Dual Play through our website and services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:
- Updating the "Last updated" date at the top of this policy
- Posting the revised policy on our website
- Sending you a notification (if we have your contact information)
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Dual Play
4738 Convergence Street
Tech Triangle, Raleigh, NC 27601
Phone: +1 (919) 573-8246
Email: info@dual-play.com
We will respond to your inquiry as quickly as possible, typically within a few business days.